website represent a contract agreement between the user of the page,
student and / or teacher, and OSL.
Spanish classes will be conducted online via video conferencing with the program Skype, and
other online resources will be used in agreement between the students and teachers.
The technical requirements include any device
that can accommodate the proper functioning of the Skype platform for videoconferencing,
that is, user must have an appropriate enabled Internet connection to a smoothly
OnSpanishLine performs a free placement test to fit what the students need
according to their language skills and in agreement before teaching. Both of these,
like all the other important details deemed will be sent via e-mail to the
user in question.
To begin learning Spanish the user will proceed to the contact form on the website; according to the
complete ordering data, the process for the free placement test will start.
The start of
classes will be later than the payment by the students of these classes, so that both teacher and
user have secured the program of the hours per week/month/year.
The student may want to reserve the appropriate classes following the guidelines and offers that are marked on
and conditions of our services.
Payment is processed from the contact site or talked in class and will be made
via Paypal or bank transfer confirming payment quickly and securely to the student
and platform, which confirmation shall be sent to the user via e-mail.
To cancel classes, the student must submit the cancellation and its cause through a
firstname.lastname@example.org mail, with a minimum of 24 hours in advance. OSL again
assign the student to another time in another day available to the student and the platform.
If the student does not notify the cancellation 24 hours in advance, do not proceed to the reimbursement
of it as it would count as made. In the rare case that the platform OnSpanishLine
cancels the class, will be offered for the student the opportunity to choose another time and day available
at the student´s convenience or seek retribution of the payment amount.
When the student wants to cancel a quota of classes hired for a long period by major cause,
will have contact through email to email@example.com, with a minimum of
48 hours prior to the next class, and will be refunded the 75% of the amount is paid whether
it's a class like there are several classes.
If you have a problem with the functioning of the platform and/or the class
videoconference on Skype and this disrupts the development of education, the student is entitled to
recover the time lost in class. When the incidence elapses for more than 5 minutes,
these will be recovered at the end of the class without payment changes.
If the time
of these problems is more than 10 minutes, OSL will offer to the student the opportunity to retake the
complete class time for another period without additional costs to the student. It should be
statement from the student by sending an email to firstname.lastname@example.org,
detailing the problems that happened and hours of availability to recover the class.
OnSpanishLine is committed to protecting all users personal data
, so the navigation, use and enjoyment are absolutely safe.